CBAP Certification Sample Questions

1. You are the business analyst of a project to create new software for your organization. This new application is considered to be mission-critical but ambiguous, and management stresses that there is no room for error in its development. You and the project manager are discussing approaches for creating the deliverable and its demand for quality. Which approach would be most suited to ascertaining the expected level of quality in the project?

A. Quality assurance models
B. Quality control models
C. Cause-and-effect models
D. Adaptive models

Answer is D. Adaptive models are suited for products where requirements are not clear for stakeholders. While this approach may not be the fastest, it does provide a high level of flexibility to adapt for changes in requirements. Choice A, quality assurance models, is a general management approach that ensures the work is done correctly the first time. B, quality control models, is an inspection-driven process that inspects the work, looking for defects. C, cause-and-effect models, are really an analysis of a problem or goal to be achieved. They examine causes to determine what’s contributing to the effects.

2. What document can the business analyst create to help determine if the project can achieve the expected time, cost, and scope?

A. Project charter
B. Feasibility study
C. Project scope statement
D. Preliminary scope statement

Answer is B. The feasibility study, often one of the first documents created during business analysis, helps determine if a project, resource, and/or technology can feasibly achieve the scope, time, and cost objectives of the project requirements. Choice A, the project charter, is a document that sets the high-level purpose of the project and assigns authority to the project manager. C, the project scope statement, defines all of the project work that must be accomplished. D, the preliminary scope statement, is a document that may precede the scope statement to establish the high-level objectives for the project.

3. You are the business analyst for the NHG Project. Fran, a member of the business analysis team, comes to you with information regarding purchasing from a particular vendor. The item that you’ve recommended the organization purchase is now on backorder for 2 months, and this may affect the ability of the project to finish on time. This is an example of what?

A. Issue
B. Risk
C. Project procurement management
D. Scheduling constraint

Answer is A. This is an issue that must be resolved. It is not considered a risk, because based on the information provided, it is already a fact, so B is incorrect. C, project procurement management, is considered wrong because project procurement management deals with purchasing and contract management and is too broad an answer. D, scheduling constraint, is also incorrect because not enough information is provided to determine what impact the change may have on the project schedule.

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4. Which one of the following best describes a risk?

A. A risk is an uncertain event that can adversely affect the project.
B. A risk is a condition that limits the options within a project.
C. A risk is an uncertain event that will adversely affect the project.
D. A risk is an uncertain condition that may positively or negatively affect the project.

Answer is D. A risk is an uncertain event or condition that can have a positive or negative effect on the project. Choices A and C are both incorrect, because these answers only acknowledge the negative impacts of the risk events. B is incorrect, as this defines a constraint and not necessarily a risk.

5. You are the business analyst for a software design project. The project is a high-profile project and is considered to be one of the most important and expensive undertakings your organization has ever attempted. You have identified a new issue in the requirements. What should you do first with the issue?

A. Add it the issue log.
B. Discuss the issue with the sponsor.
C. Assign an issue owner.
D. Share the issue with the stakeholders.

Answer is A. You should first add the issue to the issue log so it is documented and its characteristics are accounted for. B, C, and D are applicable activities to do once the issue has been recorded in the issue log.

6. What type of risk analysis considers the probability and impact of the risk event and assigns a cost element to each identified risk?

A. Subjective
B. Quantitative
C. Qualitative
D. Feasibility study

Answer is B. Quantitative risk analysis determines the probability, financial impact, and calculates a risk event value for risk in the project. Choice A, subjective, is not a valid risk management term. C, qualitative, also reviews the probability and impact of each risk event, but does not assign a financial value that quantitative analysis does. Generally, quantitative analysis quantifies the risk through a study, while qualitative analysis qualifies the risk event for more analysis. Feasibility studies, choice D, are usually done early in the business analysis to determine the project’s ability to achieve expectations.

7. The business analyst for the NIU Project works with 74 stakeholders to elicit and manage requirements. The business analyst will be serving as the hub of communications for the project and has to speak often with stakeholders. What has the most impact on the message?

A. Written messages
B. Nonverbal communication
C. Ad hoc meeting
D. Formal presentations

Answer is B. The scenario stresses the verbal communication (speak often with stakeholders) as the way to deliver the message. In this case, nonverbal communication becomes important since it goes hand by hand with the verbal message and affects how the message is delivered.

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8. As a business analyst, you’ll be asking questions to elicit requirements, understand wants and needs, and help stakeholders prioritize demands within the requirements. What is a technique of interviewing that can help you ask better questions during stakeholder interviews?

A. Ask who, what, where, when, and why questions.
B. Ask how the work should be done.
C. Ask closed-ended questions.
D. Ask stakeholders to document all of their requirements.

Answer is A. The 5 Ws of questions—the who, what, where, when, and why questions—can help elicit information from stakeholders. B, asking the stakeholder how the work should be done, isn’t always a good choice, as the stakeholder may have no direct knowledge of the work approach. C, closed-ended questions, should be avoided when detailed information is needed in an interview. D, the stakeholder may document some of the requirements, but this is often the responsibility of the business analyst, not the stakeholders.

9. You are the business analyst for a large project that has over 100 stakeholders. You’d like to create an internal web site to share information about the requirements. You realize that not all information can or should be posted on the web site. What business analysis deliverable may include details about how the website should be configured?

A. Business analysis approach
B. Stakeholder management approach
C. Business analysis information management approach
D. Business analysis governance approach

Answer is C. Business analysis information management approach identifies how the information should be organized, the level of detail, relationships, how information may be used, how information should be accessed/stored, and characteristics that must be maintained.

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10. You are the business analyst of a new opportunity. You have identified 56 key stakeholders within the project. Because of a new vendor agreement, you’ll be adding seven stakeholders next week. How many more communication channels will you have next week than now?

A. 21
B. 413
C. 1,540
D. 1,953

Answer is B. 413 is the correct answer using the formula of N(N – 1)/2, where N represents the number of stakeholders. In this example, you first need to find the current number of communication channels, which is choice C, 1,540. Then you’ll need to find the number of channels for next week based on 63 stakeholders; which is choice D, 1,953. The difference between these two numbers is the number of new communication channels you can expect. Choice A, 21, represents the number of channels if your project only had seven stakeholders total.

11. Which is considered to be the most valuable skill for a business analyst?

A. Leadership skills
B. Appraisal skills
C. Learning skills
D. Drawing skills

Answer is C. All of the skills listed are important business analysis attributes and abilities, but choice C is the most important skill from this set. Learning skills allow you to learn about needs and other information essential for analysis.

12. You have recently been hired by the JHY Organization. Your manager, Ellen, would like you to first spend some time learning about the JHY Organization, its history, its clients, and the services they provide. Why do you think Ellen would like you to first learn about your new employer?

A. It gives you, the new business analyst, time to meet other people in the organization.
B. It gives Ellen, your supervisor, time to find assignments for you to complete.
C. It can help you elicit requirements, offer solutions, and control the business analysis processes to support the larger vision of the company if you first understand the larger vision.
D. It can help you contribute to the organization’s sales processes if you first understand the larger vision.

Answer is C. It’s important for the business analyst to understand the processes and procedures of an organization to better serve as a business analyst in the organization. Ellen is having you learn about the organization so you can operate better as a business analyst. Choice A is likely not a valid choice, though it’s good to meet other people in the organization. B is not a valid choice, as it’s not as important as choice C. D is not valid either, as sales were not mentioned in the question.

13. You are working with the key stakeholders in your organization to determine how the project work will meet the expected levels of quality your client expects. The sponsor has asked that you follow all of the systems within the organization to make changes. What part of your planning this request will affect most?

A. Governance
B. Stakeholder analysis
C. Stakeholder communication
D. Performance measurement

Answer is A. Governance is the area of defining how decisions are made about requirements and designs, including reviews, change control, approvals, and prioritization.

14. You are the business analyst for a software development project. The project is somewhat similar to a project your organization completed last year, so you are using the historical information from the past project to help you make decisions on the current project. This is an example of what approach to business analysis?

A. Expert judgment
B. Enterprise environmental factors
C. Analogous planning
D. Project archiving

Answer is A. Expert Judgment is about leveraging the knowledge of individuals about the element being planned. Estimating often relies on the expertise of those who have performed the work in the past, internal or external to the organization. When using external experts, estimators take into account the relevant skills and abilities of those doing the work being estimated.

15. Mary Anne would like to access the organization’s project archive to review information on a past project. She learns that the previous project manager did not archive the project information, but he has the information in a storage closet. Mary Anne finds the information to be sloppy, unorganized, and missing some information she expected to find. What is the danger of using historical information to plan current projects?

A. Historical information is never reliable, as it is old information.
B. Historical information is only as reliable as the current project allows it to be.
C. Historical information, even sloppy, unorganized information, is still good to predict what will happen in the current project.
D. Historical information may not be as accurate if the past owner didn’t keep the information updated.

Answer is D. The danger in historical information is that it may not be very accurate. A is incorrect, as historical information is often very reliable. B is not a valid statement, as the current project has no bearing on the accuracy of older information. C may be true in some scenarios, but not often; also if this statement is true, it’s not really a danger for the current project.

16. You are a business analyst working for a healthcare services company. You are working with Thomas, a new project manager for your organization. You and Thomas are discussing the possible business analysis perspectives for the project. All of the following are valid categories of perspectives except for which one?

B. Agile
C. Business Process Management
D. Healthcare

Answer is D. BABOK defines five business analysis perspectives, these are: IT, Agile, Business Process Management, Business Intelligence, and Business Architecture.

17. Roberta is a new business analyst in your organization. She asks you to help her organize a requirements-gathering meeting. You agree to help, as Roberta will work with you on future projects, and you want to get things started off well and to welcome Roberta to your organization. What’s the first thing that you and Roberta should create for her upcoming meeting?

A. Meeting agenda
B. Meeting request
C. Meeting scope statement
D. Meeting ground rules

Answer is A. Always create the meeting agenda first to determine what should be included in the meeting’s discussion. B is incorrect, as the agenda should be distributed with the meeting request so attendees can offer input on what’s to be discussed. C is not a valid meeting management term. D, meeting ground rules, should be established and reviewed before the meeting, but not before the agenda is created.

18. You would like to schedule a meeting with several of the project stakeholders. You’ve identified seven stakeholders who should attend and are fearful you’ve forgotten others. Who could you most likely ask to determine what other stakeholders should attend your meeting?

A. The project manager
B. The stakeholders you’ve invited already
C. The business owner
D. The project sponsor

Answer is B. Asking the stakeholders you’ve invited to the meeting is an excellent resource for determining if additional stakeholders should also attend.

19. Management says that meetings are expensive. Why?

A. The refreshments for meetings often cost more than what the meeting is worth.
B. The time lost in a meeting could be time spent elsewhere.
C. The time invested in a meeting should be equal to or less than the value of the meeting.
D. The time preparing for a meeting may be longer than the actual meeting itself.

Answer is C. Meetings are expensive because of the number of hours of labor invested in a meeting. The outcome of the meeting should be of value. The value of the meeting should equate to the time spent in the meeting. Choice A is incorrect, as refreshments may cost, but it’s unlikely they’ll cost more than the labor being paid to attend the meeting. B, time, should not be lost in a meeting but invested into a meeting. D, meeting preparation, may take time, but this is not the reason why meetings are considered expensive.

20. You are the business analyst for a project that will span several countries. The residents of each country speak a different language, and you’re concerned that this may affect communications and how each participant thinks about your project. What technique can help you reduce chances of misunderstanding?

A. Reviews
B. Prototyping
C. Glossary
D. Mind Mapping

Answer is C. A glossary promotes common understanding of the business domain and better communication among all stakeholders. Mind mapping is used to articulate and capture thoughts, ideas, and information. Prototyping is used to elicit and validate stakeholder needs through an iterative process that creates a model or design of requirements. Reviews are used to evaluate the content of a work product.

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